The Security Guard-Dispatcher at Harbourfront Centre plays a pivotal role in ensuring the safety and security of the institution, its facilities, and visitors. This Job is not only critical for maintaining a secure environment but also involves a wide range of responsibilities that contribute to the smooth functioning of the Safety & Security Department.
Responsibilities that Define the Role For job
Let’s delve deeper into the responsibilities and duties that make this job Security Guard-Dispatcher an integral part of the Harbourfront Centre’s operational structure.
Monitoring and Dispatch
CCTV System Oversight
The Security Guard-Dispatcher is entrusted with monitoring the Closed-Circuit Television (CCTV) system. This technology allows for real-time surveillance and the ability to keep a vigilant eye on various areas of the Harbourfront Centre.
Command, Communications, and Control
The role involves providing command, communications, and control functions for the security staff who are actively deployed in the field. This coordination is essential to ensure effective response to incidents and situations.
Dispatch of Personnel
The Security Guard-Dispatcher is responsible for dispatching personnel to various locations as needed. This includes identifying the appropriate response to different types of events or incidents.
Efficient Alarm Response
Responding to alarm calls is a crucial aspect of the role. The Security Guard-Dispatcher is expected to handle these calls effectively, ensuring that responses are concise and meet designated response timeframes.
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Incident Management
Handling Sensitive Incidents
The Security Guard-Dispatcher often deals with incidents that may be potentially sensitive, confidential, or pose risks to individuals. So, this job requires a high level of discretion and professionalism.
Utilizing Software
Various company software programs are at the disposal of the Security Guard-Dispatcher. Efficient use of these tools is essential for assignments, asset management, updates, and maintaining detailed logs.
CCTV Audits
Daily audits of the CCTV system are conducted, and findings are reported to Safety & Security Management. This practice ensures that the surveillance system is in optimal working condition.
Professionalism and Communication
A significant part of the role involves managing incidents with the appropriate professionalism, maturity, and tact. This includes the ability to assess the situation and make judgments about when to escalate issues to a higher level of authority.
Timely Reporting
It is crucial for the job holder Security Guard-Dispatcher to inform the Supervisor promptly of urgent matters, life safety incidents, and other significant events. This ensures that the appropriate actions are taken in a timely manner.
Support and Documentation
The Security Guard-Dispatcher is expected to support incidents as documented or as directed by the Supervisor or Safety & Security Management. This can include providing assistance during investigations or other security-related tasks.
Administrative Tasks Of job
Data Entry
Timely, accurate, and comprehensive data entry is a routine part of the role. Maintaining records and logs is essential for effective security management.
Policy Adherence
The Security Guard-Dispatcher is required to strictly adhere to the policies and procedures of Harbourfront Centre at all times.
Key Audits
Conducting key audits and managing the sign-in and sign-out process for keys at the main desk are part of the daily responsibilities. This ensures the secure handling of keys, which is crucial for the security of the institution.
Email Communication
The Security Guard-Dispatcher is expected to respond to incoming emails and take appropriate follow-up actions. This includes timely escalation of issues when required.
Delta Brief Reports
On a daily basis, the completion of Delta brief reports is essential. These reports serve as a means of documenting and summarizing security-related activities and incidents.
Emergency Response
When necessary, the Security Guard-Dispatcher is required to respond to emergency incidents, providing support and assistance in managing the situation.
Security Documentation
The organization, organization, and filing of security-related documentation is a fundamental part of the role. This helps ensure that records are well-organized and accessible when needed.
Administrative Duties
Access System and ID Cards
The Security Guard-Dispatcher is responsible for overseeing, administering, and maintaining the access system and the issuance of identification (ID) cards. This function is vital for ensuring that only authorized personnel have access to specific areas.
General Administrative Support
Providing general administrative support to the security department involves a variety of tasks that contribute to the smooth functioning of the department.
Mail and Package Monitoring
Monitoring all incoming and outgoing mail and packages is crucial for security purposes. The Security Guard-Dispatcher notifies the appropriate individuals via email when necessary.
Radio Sign-Out and Hardware
Overseeing the sign-out process for radios and managing hardware is important for the security team’s efficiency and communication.
Additional Responsibilities Of job
The Security Guard-Dispatcher, Job holder may be assigned other duties of a similar nature as required. These responsibilities can vary and are often dictated by the evolving needs of the Harbourfront Centre.
Qualifications for the job
To excel in the position of Security Guard-Dispatcher, candidates must meet certain qualifications, skills, and requirements. These qualifications are essential for ensuring the effectiveness and professionalism of security operations.
Educational Requirements For job
- Minimum educational qualification for this job: high school diploma or equivalent.
COVID-19 Vaccination Requirement
Harbourfront Centre takes the health and safety of its employees seriously, especially during the ongoing pandemic. Therefore, job of employment is contingent upon providing proof of full COVID-19 vaccination with a vaccine series approved by Health Canada or the World Health Organization.
Skills and Competencies Required For job
- Strong interpersonal skills to communicate effectively with co-workers, the general public, and external agencies.
- Competency in Microsoft Office (MS Office).
- Prior experience in a Security Guard capacity, which provides essential knowledge and skills for the role.
- Possession of an Ontario driver’s license with a clean abstract, indicating safe driving records.
- Valid certification of emergency and/or standard first aid/CPR. This certification is crucial for responding to medical emergencies effectively.
- Desired: Valid certification of provincial standards for Use of Force, specifically in handcuff and baton use. This additional certification is valuable for situations requiring physical restraint or control.
- Proficiency in report writing, which is important for documenting incidents and activities.
- Operational knowledge and a working understanding of alarm receivers and servers is preferred. This familiarity with security systems enhances effectiveness in monitoring and managing security incidents.
- Experience with photo ID software, hardware, and the HID card product line is an advantage. This knowledge aids in handling access control and identification-related tasks.
- Eligibility to work in Canada. International applicants must have a valid employment Visa authorizing full-time, ongoing work in Canada.
Our Core Values in Action
The values that Harbourfront Centre upholds are not mere words; they are principles that guide the organization’s actions and interactions. Here’s how these values are put into practice:
Openness
The institution promotes a friendly, welcoming, and inclusive atmosphere. It thrives on collaboration and experimentation, embracing new ideas and perspectives.
Bravery
To achieve its ambitious goals, Harbourfront Centre empowers and supports imaginative risk-taking. The organization recognizes that learning often arises from taking risks and trying new approaches.
Rigor
Harbourfront Centre is committed to excellence in all its endeavors. The organization strives to ensure that every visitor’s encounter with its facilities and activities is safe, memorable, and enriching.
Kindness
Valuing and respecting each other and all visitors is a fundamental aspect of Harbourfront Centre’s culture. The organization celebrates diversity and strives to help individuals realize their full potential.
Application Process Of job
To apply for the job Security Guard-Dispatcher position at Harbourfront Centre, candidates are required to submit a current resume and a cover letter. Applications can be sent to official website by November 17, 2023. Applicants are encouraged to include “Security Guard-Dispatcher” in the subject line of their application to facilitate the review process.
Harbourfront Centre is deeply committed to building a diverse workforce and encourages qualified individuals from all backgrounds to apply. The organization is also ready to accommodate requests for suitable accommodations during the hiring process.
Conclusion
The role of a Security Guard-Dispatcher at Harbourfront Centre is not just about maintaining security; it’s about ensuring the safety and well-being of everyone who visits or works at this cultural hub. It is a position that demands professionalism, effective communication, and the ability to handle a range of responsibilities, from monitoring surveillance systems to responding to sensitive incidents. This role is integral to the organization’s commitment to providing a safe, inclusive, and enriching experience for all. In applying for the Security Guard-Dispatcher position, candidates are not only embarking on a career but also contributing to the safeguarding of a cultural institution that has been a vibrant part of Toronto’s waterfront for over four decades. It’s an opportunity to be part of an inclusive and dynamic community that values excellence in all aspects of its operations.